The agreement

What the service does

WireSwan hosts static websites and hands them over to the person they were built for. A developer uploads a finished site, marks the parts a client may change, and invites that client. The client can then edit text, images and colours without being able to break the layout.

Who is agreeing with whom

There are two separate agreements and it matters which is which. This one is between you and us, and it covers hosting. The other one is between a developer and the client they built a website for — the price, the work, what was promised, what happens if either of them is unhappy. We are not a party to it.

So: a developer is responsible to their client for the website. We are responsible to both of them for keeping it online and for not losing it. If a developer and their client fall out, we will not take a side, decide who is right, or hand a site to whoever asks first. We will act on the agreement in front of us — the one recorded here, showing who the developer is and who the owner is.

Who may use this

You need to be 18 or older. A developer acts as a business, or on behalf of one they may bind. A site owner may be a business or a private person; where the law gives a private person rights that a business does not have, those rights are theirs whatever else these terms say.

The developer side of WireSwan is in open beta: it works, it is used in earnest, and it may still change in ways that need you to adjust something. We will not break a published site to get there.

Your account

You need a verified email address. Keep your sign-in details to yourself; anything done through your account is treated as done by you. Tell us at contact@wireswan.app if you believe someone else has reached it.

What you may host

Websites, and the images and fonts that belong to them. Not: anything unlawful, anything you do not have the right to publish, malware, phishing pages, or content that exists to attack or deceive someone. We do not screen uploads in advance, which is exactly why this line matters.

The service accepts static files only. It is not file storage, a media host or a backup service, and uploads that are not part of a website may be removed.

What you are responsible for

Everything you publish is yours: that you have the right to it, that it is lawful where your visitors are, and that you have told the people whose data it holds whatever they are owed. We do not check any of it beforehand.

If somebody brings a claim against us because of something you published — a copyright complaint, a data protection complaint, a regulator — you cover what it costs us, as long as we tell you promptly and let you take charge of answering it.

Hosting is for ordinary websites. If one site starts consuming the server at the expense of everyone else, we will contact you and work out what to do before taking any action — and if we cannot reach you and the service is suffering, we may throttle that site until we can.

Reporting illegal content

Our single point of contact for authorities and for anybody else is contact@wireswan.app, in Romanian or English. To report a website hosted here, tell us: the exact address of the page; why you believe it is illegal or breaks these terms; your name and email address (not needed for reports of child sexual abuse material); and that you believe in good faith that what you say is accurate. We confirm that we received it, a person looks at it, and we tell you what we decided and how to object.

If we restrict or remove a site, we tell its developer and its owner at the same time: what we did, to which content, the facts and the rule we relied on, and how to contest it — by writing to us, and after that before the courts or an out-of-court dispute body. Where a complaint is clearly justified we act at once; where it is contested we give the site’s owner a chance to respond, because taking down a site on an unexamined complaint is its own kind of harm. Where we suspect a serious crime involving a threat to somebody’s life or safety, we inform the authorities.

Previews

A preview is free so you can show a client the finished work before anyone pays. It carries a visible notice saying it is not published, and it is deleted 14 days after it was created, or 14 days after the last invitation for it was sent, whichever is later — but never more than 30 days after it was created. We email you before that happens. A developer may hold two unpaid websites at a time. A preview is not a way to run a working site without paying for it.

Paying

Who pays whom. A site owner pays their developer. The payment runs through the developer’s own Stripe account; the developer is the seller, issues the invoice, and is responsible for their own taxes. Before paying, the owner says whether they buy as a business — named on the invoice with its tax ID — or as a private person. WireSwan provides the platform the payment runs through and is not a party to the sale.

What WireSwan takes. From each monthly payment: WireSwan’s part, €4.00 at one gigabyte and more for bigger sites, with Stripe’s fee on it included; then 5% of whatever the developer adds above it, plus Stripe’s own percentage on that amount, passed on at exactly what Stripe charges. From the price of a website sold through WireSwan, paid once with its first month: nothing during the beta — only Stripe’s card fee on it is passed on at cost. If that changes, developers are told by email at least 15 days before. The full split is shown to the developer before every handover, and the owner’s price is never affected by any of it.

When a developer is paid. Each payment reaches the developer’s bank 14 days after the owner pays, so that a dispute has somewhere to come from. An account that runs up disputes, leaves a balance it owes unpaid, or breaks these terms may be moved to higher terms — up to 15% of the margin and a 31-day hold — decided by a person, explained in writing before it applies, affecting future payments only, and stepped back down after 90 days without a problem.

Disputes. If an owner disputes a payment with their bank, the disputed amount is taken back from the developer’s balance. The bank’s dispute fee is charged to WireSwan and is passed on to the owner at cost when they pay the disputed amount back. If the owner never pays it back, WireSwan may recover the fee from the developer’s future payments, and if the developer’s balance cannot cover the disputed amount, the developer owes the difference. While a dispute is open the owner cannot edit the site, and it follows the same schedule as an unpaid month; paying back the disputed amount and the bank’s fee — and nothing more — opens it again, and hosting carries on on the same card. Files can be downloaded throughout.

Cancelling and refunds. An owner can cancel at any time; hosting runs to the end of the month already paid. An owner buying as a private person may also withdraw from a new subscription within 14 days, from their own account, and gets back the hosting days not used; the website’s own price is for work already delivered, which they confirm before paying, and is not refunded once paid. Other refunds for the work or the hosting are between the owner and their developer. WireSwan refunds a payment itself only when it was taken twice by mistake.

If hosting is not paid. An owner who has accepted a website has 7 days to add a card. A failed payment changes nothing for 3 days; then we email a warning that names the date the site will stop being served, 4 days later. A site that stops is replaced by a neutral page and its files are kept for 7 more days, during which paying puts it straight back online. After that the files are deleted and the subscription is ended. None of this happens while our emails cannot be delivered.

Records. Both sides can see every payment and download every invoice from their account. Accepting the developer or owner agreement is recorded with the time, the version and the address it came from, so that what was agreed can be shown if it is ever questioned.

Your work stays yours

You keep every right in the files you upload and in the content your client writes. We hold them to run the service and for nothing else. You can take them away at any time, and if you leave we delete them.

If a developer leaves

A client’s website does not belong to the person who built it, and it does not stop existing when they close their account. If a developer leaves, a site that has been handed over stays online and its owner keeps control of it; we will help the owner move it to another developer or take the files and go elsewhere. A site that was never handed over has no owner but the developer, and goes with them.

Stopping

You may close your account at any time from your own profile. A developer first deletes or hands on the websites they hold. An owner first cancels any hosting that is still being charged; it runs to the end of the month already paid for.

We may end this agreement with 30 days’ notice by email, and we will not do it without telling you where your files are and how to take them. The short notice in the section below is only for the cases named there.

If you are a consumer rather than a business, you have 14 days to withdraw from a new subscription for any reason. Starting hosting straight away means you ask for it to begin inside that period; if you then withdraw, you pay for what you used and nothing more.

When we would stop a site

We may suspend or remove a site that breaks the rules above, that is being used to attack someone, or whose hosting has gone unpaid after we have told you. Except where a site is actively causing harm, we tell you first and give you the chance to put it right or take your files.

What we do not promise

We do not promise the service is never unavailable. It runs on ordinary hardware and software, and both fail. Keep your own copy of anything you could not rebuild — your site’s source files above all.

To the extent the law allows, we are not liable for lost profit, lost business or lost data. Where we are liable, the most we owe you for everything arising in any twelve months is what you paid us in those twelve months, or €100 if that is more. We think that is honest about the size of this service rather than generous to ourselves: it is a hosting bill, not an insurance policy, and the price reflects that.

Nothing here limits liability that cannot be limited — including death or personal injury caused by us, our own fraud, and anything else the law says may not be excluded. If you are a consumer, your statutory rights are untouched by any of this.

For developers: changes, restrictions and data

We tell developers about changes to these terms by email at least 15 days before they apply, and longer where a change needs technical work on your side. You may end the agreement before the change applies. No change is ever applied to the past.

If we restrict or suspend a developer’s use of the service — including a higher share or a longer hold — we give the reasons in writing before or at the moment it applies. If we end the agreement altogether we give the reasons at least 30 days before, except where the law obliges us to act at once or the developer has repeatedly broken these terms. You can answer any such decision by writing to contact@wireswan.app, and a person replies.

Data: a developer can see the name and email address of the owners of their own sites, each payment those owners made, who paid it (business or private person, name, tax ID and address, for the invoice) and its receipt. We can see the same, and the content of every hosted site. When the agreement ends you keep your Stripe account and its history, and can download each site’s files.

WireSwan’s operator also uses the service as a developer, on the same terms and at the same prices as everybody else. The only differences are that an administrator may mark a site as hosted free of charge, with a written reason, and that the operator’s own invoices are issued through the platform.

Changes and law

We may change these terms, with the notice described above for developers; anybody else is emailed before a change that materially affects them applies. Romanian law applies and the courts of Romania have jurisdiction. If you are a consumer, this does not take away the protection of the law where you live, nor your right to go to the courts there.

You may not hand this agreement to somebody else without asking us. We may hand it on if the business is sold, and we would tell you before it happened. If one part of this turns out to be unenforceable, the rest still stands. These terms and the privacy policy are the whole of what is agreed between us about WireSwan, and they replace anything said beforehand.

Who we are

FELYRA STUDIO S.R.L., registered office Strada Soporului 8D, Bloc B1, Scara 3, Etaj 0, Ap. 148, Cluj-Napoca, Cluj County, Romania. Trade register number J2026020138008. Tax identification number (CUI) 54353095; not registered for VAT. Email contact@wireswan.app. Consumers may also use the European Commission’s online dispute resolution platform and the Romanian consumer protection authority (ANPC).